Engagement Ring FAQ

Find answers to common LAMOR&CO engagement ring questions about lab-grown diamonds, IGI certification, 14K and 18K gold, sizing, production, shipping, returns, and warranty service.

Are LAMOR&CO diamonds lab-grown?

Yes. LAMOR&CO specializes in lab-grown diamond engagement rings. Review each product page for the exact center-stone specifications included with that design.

Are the center diamonds IGI certified?

Yes. Every LAMOR&CO center diamond is independently graded and certified by IGI. The individual IGI grading report applies to the center diamond; accent, halo, side, and pavé diamonds are not represented as having individual IGI reports unless specifically stated. Learn more in our Lab-Grown Diamond Education Guide.

What gold options are available?

LAMOR&CO rings are available in solid 14K or 18K White, Yellow, or Rose Gold. Pricing may vary by metal, karat, ring size, and product configuration. Please review the selected product variant before checkout.

What ring sizes are available?

U.S. sizes 3 through 12 are offered in half-size increments. Review our Engagement Ring Size Guide before ordering if you are unsure of your size.

Are the rings made to order?

Yes. LAMOR&CO engagement rings are made to order in the selected metal, gold color, and ring size.

How long does production take?

Production is approximately 2–3 weeks. Each completed ring is individually inspected under a professional microscope before shipment.

Is shipping included?

Yes. After production and final inspection, orders ship via free insured shipping within the United States. See our Shipping Policy for details.

Do you ship internationally?

At this time, LAMOR&CO ships within the United States only.

Can I return a made-to-order engagement ring?

Yes. Made-to-order rings may be returned when an eligible return is requested within 30 calendar days after delivery and the ring meets the return-condition requirements. You may carefully try the ring on indoors to evaluate fit and appearance. A brief, careful try-on does not by itself make the ring ineligible, but the ring must be returned in its original condition, with original packaging and included documentation when applicable, and without disqualifying wear, damage, misuse, or alteration. Review our Return Policy for complete requirements.

Is return shipping provided?

Yes. Eligible U.S. returns receive one prepaid, insured return shipping label per order after the return is authorized. Please contact LAMOR&CO before shipping the ring. We may request photos of the ring, original packaging, and included documentation before issuing the label so the return can be documented and handled securely.

How long does a refund take?

Once a return is received, inspected, and approved, the refund is issued to the original payment method. LAMOR&CO will notify you when the refund has been processed. After the refund is issued, please allow up to 10 business days for your bank or card issuer to post the credit to your account.

What does the Limited Lifetime Craftsmanship Warranty cover?

The Limited Lifetime Craftsmanship Warranty covers verified defects in manufacturing or craftsmanship for as long as the original purchaser owns the ring, subject to the warranty terms and exclusions. It does not replace jewelry insurance and does not automatically cover normal wear, accidental damage, loss, theft, misuse, or unauthorized third-party work. Read the full Limited Lifetime Craftsmanship Warranty.

Can someone help me choose a ring?

Yes. If you would like help comparing diamond specifications, setting styles, gold options, or ring size, contact LAMOR&CO before ordering.

Where can I see the collection?

Explore LAMOR&CO engagement rings and review each product page for its current specifications, pricing, and available configurations.