Warranty & Craftsmanship
Limited Lifetime Craftsmanship Warranty
From the bench — directly to you
We stand behind the work of our hands.
Your ring is more than a purchase. It represents the confidence you place in our craftsmanship. At LAMOR&CO, every made-to-order ring receives an individual microscope inspection before it leaves our Florida atelier. Our Limited Lifetime Craftsmanship Warranty backs verified manufacturing and workmanship defects, and our team is here to help you understand the process whenever you need us.
Direct experience in diamond setting, detailed finishing, and quality inspection.
Every completed ring is examined under a professional microscope before shipment.
Workmanship concerns are reviewed by our atelier according to the warranty terms.
If you ever need our help
- Contact our atelier
Share your order number, a description, and photos of the concern when possible.
- We review the ring
Our team provides service instructions and inspects the ring to determine whether the issue is covered.
- We explain the resolution
If a covered workmanship defect is confirmed, we provide an appropriate remedy, which may include repair or correction.
Your warranty, explained in full
LAMOR&CO stands behind the manufacturing and workmanship of every ring. This Limited Lifetime Craftsmanship Warranty covers verified defects in manufacturing or craftsmanship, subject to the terms and exclusions below.
Warranty Duration
This Limited Lifetime Craftsmanship Warranty remains in effect for as long as the original purchaser owns the ring.
What Is Covered
Coverage applies when our inspection confirms that a structural or setting-related problem resulted from the way the ring was manufactured or crafted.
What Is Not Covered
This warranty does not cover normal wear; scratches or changes to the finish; routine maintenance; accidental damage; impact, bending, crushing, or misuse; improper care or storage; loss or theft; changes in ring size or personal preference; work performed by an unauthorized third party; or a stone that is lost or damaged for a reason other than a confirmed manufacturing or workmanship defect.
Warranty Review and Remedy
Every warranty request requires inspection. If LAMOR&CO confirms a covered manufacturing or workmanship defect, we will provide an appropriate remedy, which may include repair or correction of the covered defect. This warranty is not jewelry insurance and does not provide automatic replacement or refund for loss, theft, accidental damage, or normal wear.
How to Request Warranty Service
Before sending any ring, contact LAMOR&CO at mello@lamoreco.com or (561) 600-8030. Include your order number, a description of the issue, and clear photographs when possible. Do not send jewelry before receiving return or service instructions.
Craftsmanship Standards
Each made-to-order ring is individually inspected under a professional microscope before shipment. Learn more about our engagement ring craftsmanship and inspection process.
Proof of purchase may be required for warranty service. Nothing in this warranty limits rights that apply under applicable law.