Engagement Ring Return Policy

We want you to feel confident ordering a made-to-order engagement ring online. LAMOR&CO accepts eligible return requests made within 30 calendar days after delivery, and made-to-order rings are eligible under the same return requirements described below.

30-Day Return Window

To be considered for a return, your request must be made within 30 calendar days after the ring is delivered. Please contact us before sending any jewelry back so we can provide the authorized return instructions.

Made-to-Order Rings Are Eligible

Each LAMOR&CO ring is made to order in the metal, gold color, and ring size selected by the customer. Made-to-order status by itself does not make a ring ineligible for return.

Trying On Your Ring

You are welcome to carefully try on your ring indoors to evaluate the fit and appearance. A brief, careful try-on that does not change the condition of the ring will not by itself make the ring ineligible for return.

Return Condition

To qualify for a refund, the ring must be returned in its original condition and must not show signs of wear, damage, alteration, or misuse. Rings with scratches or damage beyond reasonable careful try-on, dents, bending or deformation, damaged prongs, chipped or missing stones, third-party resizing, engraving, repair, or other alteration may be ineligible for return. Original packaging, certificates, grading reports, and other documentation provided with the order must be returned when applicable.

How to Start a Return

Email mello@lamoreco.com or contact LAMOR&CO within the 30-day return window. Please include your order number, the email address used at checkout, and the reason for the return request. Do not ship the ring back before receiving authorized return instructions.

Prepaid Insured Return Shipping

Eligible U.S. returns within the 30-day return period receive one prepaid, insured return shipping label per order. LAMOR&CO may request photos of the ring, original packaging, and included documentation before issuing the label so the return can be documented and handled securely. Please use the authorized return label and follow the packing and carrier instructions provided with your return authorization.

What Happens Next

After you contact us, LAMOR&CO will review the return request and provide the applicable return instructions. Once the returned ring is received, it is inspected to confirm that it meets the return eligibility requirements.

Inspection Upon Return

Every returned ring is inspected after receipt, including a detailed visual inspection and microscope inspection when appropriate. If the ring meets the return requirements, the refund will be approved. If we identify a condition that may affect eligibility, LAMOR&CO will contact you with the inspection findings and next steps.

Refund Processing

Once your return is received, inspected, and approved, your refund will be issued to the original payment method. LAMOR&CO will notify you when the refund has been processed. After the refund is issued, please allow up to 10 business days for your bank or card issuer to post the credit to your account. Processing times are determined by the financial institution and may vary.

Questions?

If you are unsure whether your ring qualifies or have a question before requesting a return, please contact LAMOR&CO. You can also review our Shipping Policy and Store Policies for additional order information.